You flushed, and the shower drain in the basement started gurgling. Minutes later, raw sewage was coming up through the floor drain and both toilets. This is Category 3 blackwater, loaded with bacteria and viruses, and it is not something to mop up with household cleaners.
Free referral to independent, licensed and insured local pros. Zip codes served include 11385 11109 11102 11103 11106 11104 11379 11378 11377 11697 11694 11692 11693 11691 11451 11368 11369 11366 11367 11364 11365 11362 11363 11360 11361 11429 11439 11432 11433 11430 11436 11434 11435 11375 11374 11371 11370 11373 11372 11411 11412 11413 11414 11415 11416 11417 11418 11419 11101 11105 11001 11005 11004 11428 11421 11420 11423 11422 11424 11427 11426 11359 11358 11357 11356 11355 11354 11120 11351 11352 11380 11381 11386 11405 11425 11431 11437 11499 11690 11695.

We are a referral line, not a contractor. Calls are routed to independent local pros around Queens who handle biohazard sewage cleanup, not just clean-water leaks.
Crews wear disposable coveralls, nitrile gloves, rubber boots, eye protection, and respirators so pathogens do not leave the work area on their clothes.
Containment walls and HEPA filtration keep sewage odors and particles from spreading through the house.
Confirm license and insurance on arrival. Biohazard jobs should only go to properly insured pros.
You get a written estimate that covers removal, disinfection, and drying before work starts.

Proper sewage remediation is methodical. Contamination is removed, every surface is disinfected, and only then does drying begin.

Sewage is pumped and vacuumed out with equipment reserved for contaminated water, then disposed of properly.
Carpet, pad, drywall, insulation, and particleboard that touched sewage cannot be reliably disinfected and are bagged and removed.
Hard surfaces are scrubbed, then treated with EPA-registered disinfectants left on for the full contact time listed on the label.
After disinfection, HEPA air scrubbers and odor control treatments remove lingering sewage odor from the air and structure.
Cleanliness is checked, sometimes with ATP swab testing, before drying gets the area ready for rebuild.
Tell dispatch which drains are backing up and how far the sewage spread.
You will get an arrival time and safety reminders while the crew is on the way.
Containment goes up first, then the pro maps the contamination and provides a written quote.
Sewage and damaged materials come out, everything is sanitized and dried, and you will be pointed to a plumber if the line needs work.
Stop using water and keep everyone away. Help can be on the way now.
Main line backed up into the basement shower and floor drain. The crew showed up in full suits, sealed off the basement, and cleaned it like a hospital. No smell after they left.
Carmen E.Main line backup, basementThey explained why the carpet and bottom of the drywall had to go. Not what I wanted to hear, but it made sense once they mentioned what is in sewage.
Steve R.Toilet overflow into finished roomI have little kids, so I was worried. They set up an air scrubber and plastic walls so nothing spread upstairs.
Jenna P.Sewage backup, family homeThey recommended a plumber to camera the line afterward. Turned out to be tree roots. Glad we found it.
Omar H.Recurring sewer backup

Sewage is Category 3 water, the most contaminated class. It contains bacteria, viruses, and parasites and requires protective gear, removal of porous materials, and disinfection.
It depends on the size of the backup and where it is. Small contained areas may be fine with containment in place. Large backups, or households with infants, elderly, or immune-compromised people, often warrant staying elsewhere.
Tiny spills on tile may be manageable with protection. Anything soaked into carpet or walls should be handled by a pro.
Many standard policies exclude sewer backup unless you have a specific sewer or drain backup endorsement. Check your policy with your agent.
Tree roots, grease clogs, damaged pipes, and city sewer overloads are the usual culprits.
No. We connect you with independent local pros. Verify their license and insurance before work starts.

Independent sewage cleanup contractors in the network serve Queens, NY and nearby zip codes like 11385 11109 11102 11103 11106 11104 11379 11378 11377 11697 11694 11692 11693 11691 11451 11368 11369 11366 11367 11364 11365 11362 11363 11360 11361 11429 11439 11432 11433 11430 11436 11434 11435 11375 11374 11371 11370 11373 11372 11411 11412 11413 11414 11415 11416 11417 11418 11419 11101 11105 11001 11005 11004 11428 11421 11420 11423 11422 11424 11427 11426 11359 11358 11357 11356 11355 11354 11120 11351 11352 11380 11381 11386 11405 11425 11431 11437 11499 11690 11695.
Nearby cities are listed below.
